QMS EMS Manual September 2020

QMS/EMS Conspectus

10 Continual Improvement

5 Leadership

4 Context of the Organization We strive to meet 100% of our customer requirements Best People | Strong Brand Manufacturing Excellence Lean Processes

9 Performance Evaluation

6 Planning

8 Operations

Results of QMS, Customer Satisfaction OUTPUT

Customer Requirements INPUT

7 Support Process

The worldwide Lapp Holding N.A. consists of LAPP USA (formerly Ölflex ® Wire & Cable & Contact Electronics), ÖLFLEX ® CONNECT, LAPP Cable Works, LAPP Canada and LAPP Mexico, and LAPP Tannehill. If you need further information please contact Darlene McBride, Quality Director, N.A.: 1-800-774-3539, extension 6403. 800-774-3539 • www.lappusa.com • www.lappcanada.com • www.lappmexico.com